CX Consulting
Where Experience Get’s To Work for You
We align the right technology with your staff to reduce cost, increase revenue, grow CSAT & engage employees.
Customer Satisfaction
Implementation of my Discovery Training Methodology increased Customer Satisfaction (CSAT) by 25% during the COVID period.
Knowledge Management
By building a Knowledge Management system agents increased their ability to answer customers questions on their first interaction (FCR) by 22% and improved Chatbot answer rate by 30% resulting in fewer repeat calls.
Sales
Intent-based sales training with guided workflows increasing ancillary sales by 48% (over $50 million increase).
Services We Provide
Are your People ready?
Do they have the skills? Do they have the knowledge at their fingertips? Can they find the answers on their own?
Providing the Right Training makes it work the way you expect and need it to work.
Locations Matter!
Synergy! Let’s Get in Touch…
Everyone is always looking for new opportunities and finding the best practices. We should set up some time to talk and figure out some new exciting ways of doing things while taking what we have learned as our best practices and improve upon those ways together.