About
Stuart

Stuart Beame is a visionary in aligning the right technology to compliment business needs and goals. He is a dynamic and enthusiastic Customer Experience strategist, who is excited about the whole CX process and achieving results. His positive approach to engagements makes all things possible. Stuart’s ability to pull together the right people coupled with leveraging key pieces of technology produces results that get things done!

His global responsibilities for the strategic approach of customer service, technical, and sales training have spanned over 5 continents and 28 countries for such firms as Spirit Airlines, Ford, DirecTV, Cable & Wireless, and several BPO firms. Leveraging both in-house and outsourced BPO partners he has developed a tactical model that keeps the consistency required while allowing the local flavor needed to be relevant. His team works with the Social Media, Live Chat, SMS, and Voice channels to create a consistent voice that is supported by a knowledge management system that provides a single-source-of-truth for the moments that matter for internal staff and FAQs for external customers.

Stuart’s mottos of “Positivity is a Force Multiplier” and “It’s All About Our People, Good People will Overcome a Poor Process” exemplify what makes him a desired partner, mentor, and friend.