Businesses are Hungry for Solutions that Address the Changes and Challenges caused by COVID and the Great Resignation.
Businesses are Hungry for Solutions that Address the Changes and Challenges caused by COVID and the Great Resignation.
“The realization that new technologies have been fast-tracked to address these pressing needs came to full light at this single conference,” Stuart Beame, one of Avaya’s demo leaders, explained in a post-event interview. “It is now undeniable that smaller, limited technology solutions are not going to be able to scale to meet the experience needs of even the smallest of companies or BPO’s. Much more robust systems that had strong pedigree backgrounds and sound technology have been entering the market this year and have overtaken those quick fix solutions.”
Thousands of business leaders packed Caesars Forum last month for Customer Contact Week in Las Vegas, the world’s largest contact center event series. Companies are standing at the precipice of immeasurable change when it comes to the experiences of their customers and employees, and the contact center plays an indisputably vital role. This year’s event was bigger, better, and more important than ever. From panel sessions to interactive demos, Avaya offered many opportunities for attendees to understand today’s evolving experience landscape and the tools and solutions needed to easily create and deliver personalized experiences to their customers and employees.
What happens in Vegas doesn’t always stay in Vegas. Here’s a recap…
Avaya and its partner such as Toolwire came to market at this year’s conference to showcase 🚀𝗦𝗽𝗮𝗰𝗲𝘀 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 this Learning Experience Platform (LXP) is an AI-Powered Asynchronous Learning & Development Solution that allows collaborative learning sessions to take place and be recorded for convenient playback by the learner at their time of need. Sandbox systems training environments, a Netflix-style carousel of self-paced support content, and much more bring employees up to speed faster, more engaged, and ready for production.
CONTACT:
Stuart Beame